Narlee Return & Exchange Policy

At Narlee, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help! Please review our policy below for returns and exchanges.

Returns:

• Time Frame: You have 30 days from the date of purchase to return items for a full refund.

• Condition: Items must be unworn, unwashed, and in their original condition with tags attached.

• Process: To initiate a return, please visit https://account.narleeco.com with your order number and reason for return. We will provide you with a prepaid return label.

Exchanges:

• Time Frame: Exchanges are accepted within 30 days of purchase.

• Condition: Items must be unworn, unwashed, and in their original condition with tags attached.

• Process: To initiate an exchange, please visit https://account.narleeco.com or email our customer service team at support@narleeco.com with your order number and the item you’d like to exchange. We will send you a prepaid return label and ship the new item once we receive the original.

Refunds:

• Processing Time: Refunds will be processed within 7-10 business days after we receive your return.

• Method: Refunds will be issued to the original payment method.

Submit a return request

https://account.narleeco.com

after clicking the link above log in to your account:

1. Enter your email address, and then click "Continue".

2. A code will be sent to your email account from our store. 

3. Copy the six-digit verification code included in the email and paste the code into our store when prompted.

4. Click "Request return" for the order that you want to submit the return for.

If your order has more than one item, then select the items that you want to return.

Select a return reason and add a note for the store.

5. Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

We're here to ensure your experience with Narlee is nothing short of excellent! Thank you for being part of the Narlee community!

For any questions or assistance, please don’t hesitate to reach out to our customer service team email us at:

support@narleeco.com